If you have just received an email saying your order has been dispatched, then your tracking number may not work immediately. It will not work until the parcel has been scanned by our carrier in the sorting depot.

This may not be until 24hrs from when the parcel is collected from us. This is because we have our parcels collected in bulk and they are not scanned by our carrier until they reach the main sorting depot.

If you order over a weekend your tracking number will therefore may not work until the following Monday (Tuesday if it is a bank holiday)