Shipping & Delivery

Which areas of the UK qualify for free shipping
Free shipping to selected areas of the UK is available on orders over £100. The areas that qualifies for free shipping are the Mainland ...
Wed, 1 Jun, 2016 at 11:04 AM
How and when will my order arrive?
Estimated delivery times are stated on each product we offer. As all items are made to order, each product will show the number of workin...
Wed, 1 Jun, 2016 at 11:05 AM
Why does my tracking number not work?
If you have just received an email saying your order has been dispatched, then your tracking number may not work immediately. It will not work until t...
Wed, 1 Jun, 2016 at 11:06 AM
Can I order goods to be shipped outside the UK?
At present we only ship goods to destinations in the UK, Ireland and other UK based Islands. For full details of places we ship to, please c...
Wed, 1 Jun, 2016 at 11:06 AM
A product with free shipping is not showing free shipping when I add to basket.
If you have selected a product showing free shipping, it will not show free shipping until such time as you have entered your address details into our ...
Wed, 1 Jun, 2016 at 11:06 AM
How will my order be shipped?
Shipping will be by our nominated carrier company, which may vary depending on the product you have ordered. At the time of dispatch, yo...
Wed, 1 Jun, 2016 at 11:06 AM
How do I track my delivery after shipment?
We use the most appropriate carrier to deliver your goods to you - our main carrier is currently FedEx. However depending upon the items that you have ...
Wed, 1 Jun, 2016 at 11:07 AM
Can I arrange a specific date for items to be delivered?
At present it is not possible to have an order sent to you at a specific date or to postpone the delivery, we would therefore recommend that you check ...
Wed, 1 Jun, 2016 at 11:07 AM
Do I need to be at home to accept deliveries?
All our deliveries need to be signed for. If you would like your items to be left with a neighbour, then please leave a note at your de...
Wed, 1 Jun, 2016 at 11:08 AM
If some of the items I have ordered are out of stock, do I need to pay extra for delivery?
Traditionally, we would not send orders until they can be met in full. However from time to time, depending on the item, we may send pa...
Wed, 1 Jun, 2016 at 11:08 AM