Orders 1

• How will I know that my order has been received?

Returns & Refunds 2

• How do I return items?
• Is it possible to cancel blind orders?

Shipping & Delivery 10

• Which areas of the UK qualify for free shipping
• How and when will my order arrive?
• Why does my tracking number not work?
• Can I order goods to be shipped outside the UK?
• A product with free shipping is not showing free shipping when I add to basket.

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Pre-Sales Queries 9

• Can I pay by cheque?
• How secure is your online payment system?
• How long will my M2M blind take to arrive?
• If my credit card is refused while ordering, what should I do?
• What express services are available on your M2M blinds?

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Technical Issues 6

• My address is not listed in the postcode lookup
• I am having difficulty with the registration process - how do I enter my details?
• My Voucher Code Does not work
• The “Find address” button does not work
• How do I delete items from the shopping cart?

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Other Queries 5

• How is VAT charged on goods sold by Blinds Hut?
• I'm not sure what I need for my project
• How do I reclaim VAT for exporting goods?
• Can I order products not shown on your website?
• How do I get a VAT receipt?

Product Queries 1

• Do you have a catalogue?

Measuring & Fitting 1

• How to measure and fit blinds

Rewards Program 14

• What is this?
• Who can join?
• How do I earn points?
• How do I view my point balance?
• How do I redeem my points?

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